Built-in order protection for every Bandolero order. Lost, stolen, damaged, or delayed — we make it right.
Lost & Stolen
Replacement or refund if your package never arrives or goes missing.
Damaged in transit
Submit a photo and we'll send a fresh one — no questions asked.
Delayed & RTS
Coverage for delayed shipments and return-to-sender issues.
FAQ
What is PAXEL Protect?+
PAXEL Protect is our built-in order protection. Add it at checkout and we'll cover loss, theft, damage, wrong items, return-to-sender issues, and delivery problems.
What does PAXEL Protect help with?+
Lost packages, stolen packages, items damaged in transit, the wrong item arriving, missing items, return-to-sender issues, delayed shipments, and product quality issues.
How do I file a claim?+
Sign in, go to your order page, and click File Claim. You'll pick the issue, describe what happened, and upload a photo if needed. Or use the claims portal at /paxel-claim.
How fast are claims reviewed?+
Most claims are reviewed within 2 business days. You'll see status updates in your account.
Can I remove PAXEL Protect from my order?+
Yes — toggle it off in the cart before checkout. Once an order is placed, contact support to make changes.
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