Where's my order?
Everything we sell is pressed to order in our shop in Clearwater, Florida. Here's how it works and where to look.
1. How long until it ships
Orders take 5-7 business days to press, pack and ship. Weekends and holidays don't count. If you ordered on a Friday, the clock starts Monday.
2. Track it
You'll get a shipping confirmation email with the tracking link the day it leaves. Check your spam folder if you don't see it.
You can also open the order status link from your order confirmation email at any time to see where it is.
If you use the Shop app, your Bandolero orders show up there automatically with live tracking.
3. Tracking says delivered but it's not here
Give it until the end of the next business day. Carriers mark packages delivered a little early more often than you'd think.
Check with neighbors, the leasing office, or the back porch. Still nothing after 24 hours? Email us and we'll sort it out.
4. Wrong size, wrong item, or changed your mind
You have 14 days from delivery to start a return or exchange. Items need to be unworn and unwashed.
5. Need to change or cancel an order
Because everything is made to order, we can only change or cancel before it's pressed. Email us as soon as possible with your order number and we'll do our best.
Still stuck?
Email orders@shopbandolero.com with your order number and we'll get back to you within one business day.